1. Definitions
- Pre and Post Cruise Tours: These tours are specially designed to enhance the cruise experience by offering additional exploration opportunities either before the cruise departs or after the cruise concludes at the final port. Guests can enjoy discovering unique destinations, immersing themselves in local cultures, or engaging in tailored activities, perfectly complementing their overall travel itinerary.
- Overland Tours: During the cruise, guests have the opportunity to embark on an Overland Tour, which allows them to temporarily leave the ship at one port for a multi-day exploration of exciting destinations. After completing the overland journey, guests rejoin the cruise at another port within the itinerary. This ensures that participants can experience unique inland adventures without missing out on the main cruise highlights, including scheduled onboard activities or bucket-list destinations.
- Private Tours: Exclusive tours designed for individuals or small groups, ensuring a customized experience.
- Shore Excursions: Short, guided trips at port destinations, typically conducted during a cruise stop.
2. General Terms
By accessing and using PrivateTourBooking.com, you agree to adhere to these Terms and Conditions. These terms govern the contractual relationship between PrivateTourBooking.com and its customers. If you do not agree with any of these terms, please refrain from using the site.
3. Booking and Payment Terms
- All bookings are subject to availability and confirmation by our team.
- Payments must be made in full at the time of booking to secure your reservation.
- The accepted payment methods include Visa, Mastercard, international bank transfers, and other methods as specified on the website.
- Bookings are only confirmed once payment has been received and you have received a confirmation email.
4. Cancellation and Refund Policy
- Pre and Post Cruise Tours, Overland Tours, and Land Program Tours:
- Cancellations must be made at least 60 days before the scheduled trip start date to receive a refund of the total payment.
- Cancellations made within 60 days of the trip start date are non-refundable.
- Private Tours and Shore Excursions:
- Cancellations must be made at least 5 days before the scheduled trip start date to receive a full refund.
- Cancellations made within 5 days of the trip start date are non-refundable.
- General Conditions for All Tours:
- Modifications or rescheduling requests are subject to availability and may incur additional fees.
- In cases of unforeseen circumstances (e.g., extreme weather conditions, government restrictions), PrivateTourBooking.com reserves the right to reschedule or cancel tours. Refunds in such cases will be evaluated individually.
5. Responsibilities and Liability
- PrivateTourBooking.com acts solely as an intermediary between customers and service providers (including but not limited to hotels, transport companies, and local guides).
- We are not liable for:
- Loss, damage, or injury sustained during tours.
- Delays or cancellations caused by factors beyond our control, such as weather conditions or government restrictions.
- Personal belongings lost or stolen during the tour.
6. Tour Conditions
- Customers are required to follow all instructions provided by guides and tour operators. Failure to comply may result in removal from the tour without refund.
- Some tours may have specific requirements such as dress codes, physical fitness levels, or age restrictions. These will be detailed in the tour description.
7. Guest Conduct
- Guests are expected to respect local customs, traditions, and laws at the destinations they visit.
- Disruptive or inappropriate behavior during the tour may lead to removal from the tour without refund.
8. Privacy Policy
- Your personal data will be collected solely for the purpose of processing your booking and improving the customer experience.
- We are committed to protecting your information in line with UK GDPR regulations. Your data will never be shared with third parties without your explicit consent.
- Please refer to our Privacy Policy for detailed information regarding data collection, storage, and usage.
9. Governing Law and Jurisdiction
- These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
- Any disputes arising out of or in connection with these terms shall be resolved exclusively in the courts of England and Wales.
10. Amendments
- PrivateTourBooking.com reserves the right to amend or update these Terms and Conditions at any time without prior notice. It is the customer’s responsibility to review the terms before making a booking.
11. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:
- Email: info@privatetourbooking.com
- Phone: +44 7988 040585
- UK Office Address: 91, Tysoe Avenue, EN3 6DZ London / United Kingdom