At PrivateTourBooking.com, we are committed to providing clear, fair, and transparent information regarding cancellations and refunds. Our policies may vary depending on the type of tour booked, as they are established in agreement with our local tour operator partners. Please review the guidelines below:
1. Overland Tours
- Cancellations made 60 days or more prior to the scheduled start date → Full refund.
- Cancellations made within 60 days of the scheduled start date → Non-refundable.
- Note: Please always refer to the “Important Notes” section of each tour description for the most accurate cancellation deadlines.
2. Pre & Post Cruise Tours
- Cancellations made 7 days or more prior to the scheduled start date → Full refund.
- Cancellations made within 7 days of the scheduled start date → Non-refundable.
- Note: Please always refer to the “Important Notes” section of each tour description for the most accurate cancellation deadlines.
3. Private Tours & Shore Excursions
- Cancellations made 5 days or more prior to the scheduled start date → Full refund.
- Cancellations made within 5 days of the scheduled start date → Non-refundable, as agreed with our local tour operator partners.
- Note: Please always refer to the “Important Notes” section of each tour description for the most accurate cancellation deadlines.
4. General Conditions for All Tours
- Requests for modifications or rescheduling are subject to availability and may incur additional fees.
- In cases of force majeure (e.g., extreme weather, pandemics, government restrictions, strikes), refund decisions will be assessed on a case-by-case basis.
- Guests are required to hold comprehensive travel insurance covering medical expenses, cancellations, delays, and personal belongings. Proof of insurance may be requested prior to tour commencement.
- Guests are protected under our Public Liability Insurance, which covers injuries, damages, or losses occurring during the tour, except where caused by external factors beyond our control.
5. Compliance Statement
Private Tour Booking Ltd complies with the UK Package Travel Regulations 2018 and the UK Digital Markets, Competition and Consumers Act 2025. We do not engage in misleading omissions or unfair practices in presenting cancellation rules. All policies are designed to ensure guest protection and legal compliance.