At PrivateTourBooking.com, operated by Private Tour Booking Ltd (Company Number: 16462186), we are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.
1. Information We Collect
We may collect the following types of personal data:
- Identity Information: Name, nationality, passport details (where required for bookings).
- Contact Information: Email address, phone number, billing address.
- Booking Information: Tour selections, travel dates, special requests.
- Payment Information: Processed securely via third-party providers (we do not store card details).
- Technical Information: IP address, browser type, device information, cookies.
- Insurance Information: Proof of travel insurance may be requested prior to tour commencement, and related details may be collected for compliance purposes.
2. How We Use Your Information
Your personal data is used for the following purposes:
- To process and confirm bookings.
- To communicate with you regarding your reservation.
- To provide customer support and respond to inquiries.
- To share necessary details with local tour operator partners for operational purposes.
- To comply with legal and regulatory requirements.
3. Data Sharing and Transfers
- We may share your personal data with trusted local partners (e.g., hotels, guides, transport providers) solely for the purpose of fulfilling your booking.
- As part of global operations, your data may be transferred outside the UK. Such transfers will always be handled securely and only for operational purposes.
- We will never sell or share your data with third parties for marketing without your explicit consent.
4. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contractual necessity: To fulfill your booking.
- Legal compliance: To meet UK and international regulatory obligations.
- Legitimate interests: To improve our services and ensure operational efficiency.
- Consent: For optional communications and marketing.
5. Data Retention
- We retain your personal data only as long as necessary to fulfill bookings and comply with legal obligations.
- Payment records and invoices may be stored for up to 6 years in line with UK accounting and consumer protection regulations.
6. Security Measures
We implement strict technical and organizational measures to protect your data, including:
- SSL encryption for all transactions.
- Secure servers and firewalls.
- Restricted access to personal data by authorized staff only.
7. Your Rights
Under UK GDPR, you have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your data where legally permissible.
- Restriction: Request limitation of processing in certain circumstances.
- Data Portability: Request transfer of your data to another provider.
- Objection: Object to processing for marketing purposes.
To exercise these rights, please contact us using the details below.
8. Cookies
Our website uses cookies to enhance user experience and analyze traffic. You may disable cookies in your browser settings, but some features of the site may not function properly.
9. Governing Law
This Privacy Policy is governed by the laws of England and Wales. Mandatory consumer protection and privacy laws in your country of residence may also apply.
Compliance Statement: Private Tour Booking Ltd complies with the UK Digital Markets, Competition and Consumers Act 2025. We do not engage in misleading omissions or unfair practices in handling personal data.
10. Contact Information
Private Tour Booking Ltd (Company Number: 16462186)
5 Cheapside, North Circular Road, London, United Kingdom, N13 5ED
📧 Email: info@privatetourbooking.com
📞 Phone: +44 7988 040585